ANSWERS TO YOUR QUESTIONS

Shipping Methods, Estimated Delivery Time and Shipping Fees:

Estimated Delivery Time is calculated as “maximum handling days + maximum transit days.” Estimated delivery date is calculated using days, and also takes order cutoff time into account.

Order Cutoff Time:

2:00 PM (GMT-08:00 Pacific Standard Time)

Handling Time:1-2 Business Days (Monday to Friday).

Will usually ship within 2 business days (Monday to Friday) of receiving cleared payment.

Details are shown in the followings:

Shipping Method 1:

• Standard shipping, mainly the USPS First Class Package.
• Ship To: United States.
• Transit Time: 2-6 Business Days (Monday to Friday).
• Estimated Delivery Time: 4-8 Business Days (Monday to Friday)
• Shipping Fees: Free to all orders.

Shipping Method 2:

• Expedited shipping, mainly the USPS Priority Mail and FedEx 2-Day Shipping.
• Ship To: United States.
• Transit Time: 2-4 Business Days (Monday to Friday).
• Estimated Delivery Time: 4-6 Business Days (Monday to Friday)
• Shipping Fees: $24.50.

If you request other shipping method, such as the UPS or Next-day delivery shipping or Express delivery, please contact us to confirm whether it is available / accepted.

E-mail:support@tosumc.com
Or Contact us.

How much is shipping?

Please see the shipping fee at section "Shipping Methods, Estimated Delivery Time and Shipping Fees". And, you will see it at the checkout page after you select your shipping method.

Where can I track my package?

We will upload the tracking number to your order within 2 business days (Monday to Friday) of receiving cleared payment. Please track it from your order or from the following offical website:

USPS: https://www.usps.com
UPS: https://www.ups.com
FedEx: https://www.fedex.com
17Track: https://www.17track.net

Sometimes tracking infos may be delayed to be updated for a few days. Please don't worry! It is still in transit to you.

What payment methods are accepted?

We accept PayPal payment and credit/debit cards at present.
If you need more information about payment, please click here: Payment Methods.

Is the Paypal payment for shopping online safe?

PayPal is one of Shopify’s default payment providers. PayPal is a reputable company with enough security and consumer protection in place to keep you relatively safe online.

What is your return and refund policy?

We only accept return within 30 days under the Brand New condition with all accessories in the original package. We will provide a prepaid return shipping label for customer to return the item back to our warehouse advised by our support team. Company will provide a refund for the product(s) (not including any expedited shipping charges). Follow below steps to return the product(s) purchased through our website within 30 days after delivery:

1.Contact our Support team (email: support@tosumc.com) to initiate the return process, obtain authorization to submit the products for return.
2.We will provide you a prepaid return shipping label within 4 business days for your return.
3.Pack the products in the original packaging to ensure the products will be returned without damage.
4.Once the package is received by us and confirmed in brand new condition, we will issue the refund less the expedited shipping charges in five (5) business days with an email confirmation.

Please see more details in our "Refund Policy" page. Click here: Refund Policy.

What is the warranty?

We offer 1 year warranty from the date when you receive the item. If a defect arises during the Warranty Period, please return the defective item and our company will repair it or exchange a new one for you.

This warranty excludes any artificial damage.